Data Recovery Frequently Asked Question

What is DATA RECOVERY?
DATA RECOVERY is a highly technical, labour and time intensive process used to retrieve data from a variety storage media or devices when they fail to be access by users. This process requires high investment to prepare the lab and equipments to work on the media.

How long does it takes?
An average of 5 working days. But the total lead time of a Data Recovery cases will depend on the condition of the media itself (logical plus physical). However, a new lead time shall be informed after the condition/problems are identified.

Do you have the clean-room facility?
Yes. We have a class 100 clean-room and class 10 workbench. A clean-room is an enclosed space in which airborne particulates, contaminants, and pollutants are kept within strict limits. In industry, clean-rooms are used in the manufacture and servicing of hardware such as integrated circuits (ICs) and hard drives. In biotechnology and medicine, clean-rooms are used when it is necessary to ensure an environment free of bacteria, viruses, or other pathogens. In addition, the temperature and humidity may be controlled.

What is your policy on confidentiality?
There will be Non-Disclosure Agreement signed upon recovery. We ensure a highly secured recovery environment will be provided in which our own confidential information is stored as well. Our personnel in-charge is ethically fit for the work given and furthermore, we are handling quite a number of anchor corporate customers which engage us as their regional data recovery service partner.

Can you recover:-

Deleted files, removed or corrupted partition?
Yes. If new data is not over written on it, there are good chances.

My computer cannot recognizes or read from the media?
Yes. It depends on media’s brand, model and symptoms. Most of the time, media with this kind of symptoms has a high chances of recovery.

My hard drive Cannot Spin/Clicking Sound/Scratching Sound/Buzz Sound?
Yes. Please stop powering the hard drive and send it to us immediately. The chances of recovering the data will be slimmer each time you keep powering the hard drive, one of the reason is due to the broken parts in the drive that are making the sounds by crashing into the platters surface.

Physically damaged media (mishandled, dropped, power surge, etc)?
Yes. Please stop powering the media and send it to us immediately.

What is the charge like?
Our charges for data recovery are flat per case basis. This is because the effort of retrieving a single or all files site in a media runs the same;  the recovery process have to go through the entire media in order to retrieve its data as it is stored randomly. A quotation will only be given after evaluation/diagnose.